Returns Policy

Return Policy for 727 MOTO PTY LTD

At 727 MOTO PTY LTD, we strive to provide our customers with the highest quality products and exceptional customer service. If, for any reason, you are not completely satisfied with your purchase, we offer a fair and comprehensive return policy to ensure a seamless and stress-free experience.

  1. Return Period

Customers may return their purchases for a refund or exchange within 30 days from the date of delivery. Returned items must be unused, in their original packaging, and in the same condition they were received.

  1. Eligibility

To be eligible for a return or exchange, the following conditions must be met:

  • The item must have been purchased directly from 727 MOTO PTY LTD's website or authorized retailers.
  • The item must be unused, unaltered, and undamaged.
  • The item must be in its original packaging, including all accessories, manuals, and documentation.

Please note that some items may not be eligible for return, such as custom or personalized products, final sale items, and special-order items.

  1. Return Process

To initiate a return, please follow the steps below:

a. Contact our Customer Support team via email at [email protected] or phone at (07) 3802 9000 within the 30-day return period, providing your order number, the item(s) you wish to return, and the reason for the return.

b. Our team will review your return request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.

c. Carefully package the item(s) and include a copy of the original invoice or order confirmation, along with the RMA number.

d. Ship the package to the return address provided by our Customer Support team. We recommend using a trackable shipping method to ensure the safe arrival of your return.

Please note that customers are responsible for all return shipping costs unless the item is defective or incorrect upon arrival. In such cases, 727 MOTO PTY LTD will cover the return shipping expenses.

  1. Refunds and Exchanges

Upon receipt and inspection of the returned item(s), we will process your refund or exchange. Refunds will be issued to the original payment method within 5-7 business days. For exchanges, a replacement product will be shipped to you as soon as possible, subject to stock availability.

  1. Damaged or Defective Items

If you receive a damaged or defective item, please contact our Customer Support team immediately at [email protected] or (07) 3802 9000. We will work with you to rectify the situation, either by providing a replacement or issuing a refund, depending on the circumstances.

  1. Exceptions and Limitations

727 MOTO PTY LTD reserves the right to deny any return or exchange request if the returned item(s) do not meet the eligibility criteria, the return is initiated after the 30-day return period, or there is evidence of misuse or tampering with the product.

  1. Changes to Return Policy

We reserve the right to modify or update this return policy at any time without notice. Any changes will be effective immediately upon posting on our website. It is the customer's responsibility to review our return policy periodically to stay informed of any changes.

  1. Contact Information

If you have any questions or concerns regarding our return policy or your return, please do not hesitate to contact our Customer Support team at [email protected] or (07) 3802 9000. We are here to help and ensure that your 727 MOTO PTY LTD experience is as satisfying as possible.